FAQ

You can book a ride through our website by clicking the "Book a Ride" button, calling our dispatch line, or using our mobile app. We recommend booking at least 24 hours in advance for scheduled rides.

You can cancel your booking up to 2 hours before the scheduled pickup time for a full refund. Cancellations within 2 hours may incur a cancellation fee of 50% of the base fare.

Yes! We offer hourly chauffeur services with a 2-hour minimum. This is perfect for business meetings, city tours, or events where you need flexibility.

Fares are calculated based on the vehicle type, distance, time, and any applicable surcharges (airport fees, late-night rates). You will receive an estimated fare before confirming your booking.

Yes, there is a small airport access fee that varies by airport. This covers tolls, parking, and wait time for flight arrivals.

We serve the Greater New York City area, including all five boroughs, Westchester County, Long Island, New Jersey, and Connecticut. We specialize in NY-CT routes.

Yes, we have a fleet of wheelchair-accessible vans with hydraulic lifts. These vehicles are operated by trained medical transport drivers and meet all ADA requirements.

All our drivers are fully licensed, TLC-certified, and undergo thorough background checks. They also receive regular training on safety and customer service.

Yes! We offer corporate accounts with monthly billing, volume discounts, dedicated account managers, and detailed reporting. Contact us to set up your corporate account.

All vehicles are regularly sanitized, drivers wear masks upon request, and we maintain comprehensive insurance. GPS tracking is available for all rides.